International Wholesale Policy
International Wholesale Policy
KISS MY HIDE - AUSTRALIA
Effective July 2026
This International Wholesale Policy applies to all approved wholesale customers located outside Australia who purchase goods from KISS MY HIDE - AUSTRALIA (“KMH”).
By applying for an international wholesale account, accessing international wholesale pricing, placing an international wholesale order, or accepting delivery of goods, the customer agrees to these terms.
1. Wholesale Approval
International wholesale access is available to approved businesses only.
KMH may request information to verify the applicant’s business, including business registration details, website, social media pages, retail premises, tax details, importer information or other reasonable evidence.
Approval of a wholesale account does not guarantee:
* ongoing supply
* exclusivity
* territory protection
* product availability
* continued access to wholesale pricing
KMH reserves the right to approve, decline, suspend or close a wholesale account at its discretion.
2. Wholesale Pricing and Currency
Wholesale prices are available to approved wholesale customers through the KMH wholesale area of the website.
Wholesale prices are product prices only unless otherwise stated.
International customers may see prices displayed or converted into their local currency depending on the website, payment provider and Shopify settings available at the time.
Exchange rates may fluctuate.
The customer is responsible for any:
* foreign transaction fees
* currency conversion charges
* bank fees
* payment provider charges
The final amount charged may vary depending on the customer’s payment provider or financial institution.
3. Minimum Wholesale Order
International wholesale orders are subject to the minimum wholesale order value displayed at checkout or otherwise advised by KMH.
KMH may change minimum order requirements from time to time.
4. Product Availability
Wholesale orders are generally supplied from stock available at the time of ordering.
Products may sell out or become unavailable without notice.
If an item becomes unavailable before fulfilment, KMH may contact the customer to arrange:
* a substitute product
* store credit
* refund of the unavailable item
KMH will not make a materially different substitution without the customer’s agreement.
5. International Shipping
International wholesale customers are responsible for the cost of shipping goods from Australia to the nominated overseas delivery address.
Available shipping services and charges may be displayed at checkout where carrier-calculated shipping is available.
Shipping charges may depend on:
* destination
* parcel weight
* parcel dimensions
* number of cartons
* carrier
* shipping service selected
* carrier surcharges
Large, heavy or bulky orders may require a separate freight quotation.
KMH reserves the right to contact the customer before dispatch where:
* the calculated shipping amount is materially incorrect
* the order requires an alternative freight service
* additional freight costs apply
* the order cannot reasonably be shipped using the selected method
Unless expressly stated otherwise in writing, international shipping charges do not include destination-country duties, taxes, VAT, customs clearance charges or other import-related costs.
6. Importer of Record
Unless KMH expressly agrees otherwise in writing, the wholesale customer is responsible for acting as the Importer of Record for the shipment.
The customer accepts responsibility for all obligations associated with importing the goods into the destination country.
This may include providing:
* legal business name
* complete delivery address
* contact name
* telephone number
* email address
* VAT or GST number
* EORI number
* importer identification number
* customs registration details
* permits
* licences
* approvals
* other information required by customs or border authorities
Failure to provide required information may result in delay, additional charges, return, seizure, abandonment or destruction of the shipment.
Any resulting costs are the responsibility of the customer.
7. Import Duties, VAT, Taxes and Customs Charges
International wholesale orders do not include destination-country import duties, VAT, taxes or customs charges unless KMH expressly confirms otherwise in writing.
The wholesale customer is responsible for all costs associated with importing the goods into their country, including where applicable:
* import duties
* VAT
* GST
* customs taxes
* customs clearance fees
* brokerage fees
* carrier administration charges
* import processing fees
* government charges
* storage fees
* inspection charges
* handling charges
* any other destination-country costs
The customer is responsible for determining what charges and import requirements apply before placing an order.
KMH does not provide tax, customs, legal or regulatory advice for overseas jurisdictions.
8. Customs Documentation and Declared Value
KMH will provide customs information based on the products contained in the order and the information available at the time of dispatch.
Goods will be described and valued appropriately for customs purposes.
Where required, the declared customs value will reflect the commercial transaction value.
KMH will not intentionally:
* under-declare the value of goods
* incorrectly describe merchandise
* mark commercial wholesale orders as gifts
* falsify customs documents
* provide misleading information intended to avoid lawful customs charges
9. Destination-Country Compliance
The wholesale customer is responsible for determining whether goods purchased from KMH may lawfully be:
* imported
* possessed
* marketed
* advertised
* sold
* distributed
in the destination country.
The customer is responsible for complying with local requirements relating to:
* product labelling
* textile or fibre labelling
* leather product labelling
* product safety
* consumer information
* packaging
* pricing
* country-of-origin marking
* language requirements
* import registrations
* permits
* retail laws
* product-specific regulations
KMH does not represent or warrant that its products automatically comply with the laws, regulations or retail requirements of every overseas jurisdiction.
10. Customs and Border Delays
International shipments may be delayed by customs authorities, border agencies, biosecurity authorities, carriers, postal services or other government bodies.
Any delivery timeframe provided by KMH or a carrier is an estimate only.
KMH is not responsible for delays caused by matters outside its reasonable control, including:
* customs processing
* border inspections
* security checks
* biosecurity checks
* government intervention
* carrier delays
* industrial action
* severe weather
* transport disruption
* port congestion
* supply-chain disruption
11. Refused Shipments and Unpaid Import Charges
If the customer fails or refuses to pay applicable import duties, VAT, taxes, customs charges, brokerage fees or other destination-country charges, the shipment may be:
* delayed
* held
* returned
* abandoned
* destroyed
If a shipment is returned to KMH, the customer is responsible for any costs incurred.
Any refund considered by KMH may be reduced by:
* original international freight
* return freight
* customs fees
* duties
* taxes
* brokerage fees
* storage fees
* carrier charges
* administrative costs
* handling charges
Original international shipping charges are not refundable.
If goods are abandoned or destroyed because the customer fails or refuses to clear or accept the shipment, KMH is not responsible for refunding the order where the goods cannot reasonably be recovered.
12. Delivery Address
The wholesale customer is responsible for providing a complete and accurate delivery address.
The nominated address must be suitable for receiving commercial deliveries.
KMH is not responsible for delays, failed delivery or additional costs caused by:
* incorrect address details
* incomplete address details
* invalid postcodes
* inaccessible premises
* failure to accept delivery
* incorrect contact details
Any charges for:
* redirection
* address correction
* redelivery
* return to sender
* storage
may be charged to the customer.
13. Risk in Transit
To the maximum extent permitted by law, risk in the goods passes to the wholesale customer when the goods are handed to the nominated freight carrier or postal service for international transport.
KMH will take reasonable care in packaging and dispatching orders but is not responsible for carrier delays, loss, damage or other transport issues caused by third parties after dispatch, except where liability cannot lawfully be excluded.
Tracking details will be provided where available.
The customer is responsible for monitoring tracking and arranging receipt of the shipment.
14. Damaged Parcels, Missing Cartons and Shortages
The customer should inspect all cartons and goods promptly after delivery.
Any apparent freight damage, missing cartons or shortages should be reported to KMH as soon as reasonably possible.
The customer may be required to provide:
* order number
* tracking number
* photographs of outer packaging
* photographs of shipping labels
* photographs of damaged cartons
* photographs of damaged products
* details of missing items or cartons
The customer should retain all packaging until the matter has been investigated and resolved.
15. Change of Mind Returns
International wholesale orders are not returnable for change of mind unless KMH agrees otherwise in writing.
Wholesale customers are responsible for carefully checking:
* product details
* sizes
* colours
* quantities
* specifications
* shipping details
before placing an order.
Nothing in this policy limits any rights that cannot lawfully be excluded.
16. Faulty, Damaged or Incorrect Goods
If KMH supplies an incorrect product or a product is believed to have a manufacturing fault, the customer should contact KMH promptly.
The customer may be required to provide:
* order number
* product details
* description of the issue
* photographs
* video evidence where appropriate
KMH will assess the matter and determine the appropriate remedy in accordance with applicable law and KMH wholesale terms.
International wholesale goods must not be returned without prior written authorisation from KMH.
17. Recommended Retail Pricing
Any Recommended Retail Price supplied by KMH is a recommendation only.
Wholesale stockists are responsible for setting their own retail prices in accordance with the laws applicable to their business and country.
KMH may conduct:
* sales
* promotions
* discount campaigns
* clearance events
* loyalty offers
* retail promotions
through its own channels from time to time.
18. Hot Iron Branding
KMH Hot Iron Branding is currently a retail service only and is not available for wholesale orders unless expressly agreed by KMH in writing.
19. Limitation of KMH Responsibility and Liability
To the maximum extent permitted by law, KMH is not responsible or liable for any loss, damage, cost, expense, delay, claim or liability arising from or connected with the international transport, importation, customs clearance, regulatory compliance, resale or use of wholesale goods after dispatch, except to the extent that such liability cannot lawfully be excluded.
Without limiting the above, KMH is not responsible for:
* import duties
* VAT
* GST
* customs charges
* brokerage fees
* import licences
* permits
* registrations
* EORI or importer numbers
* customs delays
* border inspections
* seizure
* refusal
* return
* abandonment
* destruction of goods by authorities
* carrier delays
* service interruptions
* incorrect or incomplete customer information
* incorrect delivery addresses
* unpaid import charges
* redelivery costs
* storage costs
* destination-country compliance issues
* local labelling requirements
* currency movements
* bank fees
* foreign transaction charges
* actions of third-party freight providers
* actions of customs brokers
* actions of government authorities
20. No Liability for Business Losses
To the maximum extent permitted by law, KMH will not be liable for:
* loss of revenue
* loss of profit
* loss of anticipated savings
* loss of opportunity
* loss of contracts
* loss of customers
* loss of goodwill
* business interruption
* indirect loss
* incidental loss
* special loss
* consequential loss
arising from or connected with an international wholesale order.
21. Maximum Liability
To the maximum extent permitted by law, KMH’s total liability arising from or connected with an international wholesale order will not exceed the amount actually paid to KMH for the affected goods.
Where permitted by law, KMH may satisfy any liability by:
* replacing the affected goods
* supplying equivalent goods
* issuing credit
* refunding the amount paid for the affected goods
22. Customer Indemnity
To the maximum extent permitted by law, the wholesale customer indemnifies KMH against claims, liabilities, costs and expenses arising from or connected with:
* the customer’s importation of the goods
* the customer’s resale of the goods
* marketing or advertising by the customer
* distribution of the goods
* failure to comply with destination-country laws
* incorrect information supplied by the customer
* import licences or registrations
* customs obligations
* modifications made by the customer
* relabelling
* repackaging
* representations or promises made by the customer to their own customers that were not authorised by KMH
23. Force Majeure
KMH is not responsible for any delay or failure to perform its obligations where the delay or failure results from circumstances outside KMH’s reasonable control.
This may include:
* natural disasters
* severe weather
* fire
* flood
* pandemic
* war
* civil unrest
* industrial action
* government restrictions
* border closures
* customs delays
* carrier failure
* port congestion
* freight disruption
* transport shortages
* supply-chain disruption
* telecommunications failures
24. UK Wholesale Customers
UK wholesale customers are responsible for providing all information required to import and clear goods into the United Kingdom.
This may include:
* GB EORI number
* VAT number where applicable
* legal business details
* importer information
* customs clearance information
UK import VAT, customs duty, brokerage fees and related import charges remain the responsibility of the wholesale customer unless otherwise agreed in writing.
25. Changes to International Wholesale Terms
KMH may update:
* wholesale terms
* minimum order requirements
* shipping arrangements
* available destinations
* freight methods
* wholesale pricing
* product availability
from time to time.
The terms applying to an order will be those made available to the customer at the time the order is placed.
26. Mandatory Rights
Nothing in this International Wholesale Policy excludes, restricts or modifies any right, remedy, guarantee or liability that cannot lawfully be excluded under applicable law.
Where the law permits liability to be limited rather than excluded, KMH’s liability is limited to the maximum extent permitted by law.
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International Wholesale Checkout Acknowledgement
I recommend asking Nancy to make the following a required checkbox for international wholesale customers:
I confirm that I have read and accepted the KISS MY HIDE - AUSTRALIA International Wholesale Policy. I understand that I am responsible for all import duties, VAT, taxes, customs clearance charges, brokerage fees, import permits, registrations and destination-country requirements. I accept responsibility for ensuring that the goods may legally be imported and resold in my country. I understand that KMH is not responsible for customs delays, carrier delays, destination-country compliance requirements or other costs arising after dispatch, except where liability cannot lawfully be excluded.
Additional UK acknowledgement
I confirm that I am responsible for providing any GB EORI number, VAT information and other importer details required for customs clearance, and I accept responsibility for all UK import VAT, customs duty and related charges.